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Considerations for planning COVID-19 treatment services in humanitarian responses


The COVID-19 pandemic has the potential to cause high morbidity and mortality in crisis-affected populations. Delivering COVID-19 treatment services in crisis settings will likely entail complex trade-offs between offering services of clinical benefit and minimising risks of nosocomial infection, while allocating resources appropriately and safeguarding other essential services. This paper outlines considerations for humanitarian actors planning COVID-19 treatment services where vaccination is not yet widely available. We suggest key decision-making considerations: allocation of resources to COVID-19 treatment services and the design of clinical services should be based on community preferences, likely opportunity costs, and a clearly articulated package of care across different health system levels. Moreover, appropriate service planning requires information on the expected COVID-19 burden and the resilience of the health system. We explore COVID-19 treatment service options at the patient level (diagnosis, management, location and level of treatment) and measures to reduce nosocomial transmission (cohorting patients, protecting healthcare workers). Lastly, we propose key indicators for monitoring COVID-19 health services.


The challenge of treating COVID-19 in humanitarian responses

COVID-19 epidemics are resulting in high excess morbidity and mortality across high-income countries. The virus is expected to cause even more pernicious effects in crisis-affected populations, defined here as forcibly displaced people within or across national borders and non-displaced persons affected by armed conflict, exceptional food insecurity and/or natural disasters, and in need of humanitarian assistance. These populations may face higher COVID-19 attack rates due to large household sizes, inadequate hygiene and access to safe water and sanitation, and camp or urban overcrowding; they may also experience higher disease severity and poorer outcomes due to untreated co-morbidities and limited access to health services [1].

COVID-19 treatment services may prove particularly challenging in settings with low baseline healthcare capacity, fragile supply chains and limited access to testing. Aside from the complexities of adapting clinical protocols to these conditions, humanitarian actors are likely to face complex trade-offs when deciding whether and which COVID-19 health services can be offered in a given setting. In this paper, we outline considerations and decision-making criteria for humanitarian and government actors to adapt routine health services and design COVID-19 health services. While the World Health Organization (WHO) has published clinical management guidelines [2, 3] and ethical guidance for supporting decision-making in outbreaks [4], we focus here on supporting decision-makers in balancing resource allocation across the spectrum of population healthcare needs until vaccination is widely locally available.

Principles and objectives of COVID-19 treatment services

We suggest that the following principles should underpin decision-making and planning for provision of COVID-19 health services:

  • ▪ Beneficence: Care offered, particularly outside the home and in settings where patients are separated from their families, should offer an evidence-based clinical benefit where available (including documented, publicly-available clinical experience) to the type of patient for whom it is intended – for example, critical cases, severe but non-critical cases, or non-severe with known risk factors [3]. Accordingly, COVID-19 inpatient facilities should admit patients whose severity profile they are equipped to mitigate, which will depend on resource availability and expertise / experience (see Table 1). The most experienced clinicians available should make this assessment at triage;

  • ▪ Non-maleficence: COVID-19 health services must keep to a minimum the risk of nosocomial SARS-CoV-2 infection for clinical and support staff. Proposed COVID-19 treatment services should not be pursued if this risk could (i) present staff with a dilemma between caring for patients and preserving their health, particularly when abstaining from care provision would result in loss of income or stigma [11]; (ii) cause unacceptable absenteeism, mortality or long-term disability among healthcare workers, particularly where such losses would leave serious, long-term gaps in non-COVID-19 health service delivery [12, 13]; and/or (iii) propagate transmission within healthcare settings (e.g. to non-COVID-19 patients) to an extent likely to negate the clinical benefits of treatment.

  • ▪ Justice – efficiency: Against finite resources, COVID-19 treatment services must be carefully balanced to not excessively withdraw resources from potentially more cost-effective interventions [14] to mitigate both the direct effects of the epidemic (such as non-pharmaceutical prevention) and its indirect effects due to disruption of essential routine health services;

  • ▪ Justice – equity of resource allocation: If COVID-19 treatment service capacity is not sufficient to meet demand, it should be offered equitably, with priority attributed to patients who would be most likely to benefit from treatment or palliation. Corresponding triage and admission criteria should be communicated and understandable to the community;

  • ▪ Justice – equity of access: COVID-19 health services should be designed to proactively address barriers to accessing care by those most in need and should be accountable and acceptable to the catchment population, with an emphasis on dialogue and transparent communication.

Table 1 Options for health services for confirmed or suspect COVID-19, by level of the health system

In accordance with the above principles, we suggest that COVID-19 health services in humanitarian responses should be designed to achieve all of the following objectives:

  1. 1

    Safeguard the delivery of essential non-COVID-19 health services;

  2. 2

    Protect frontline healthcare and support workers from infection;

  3. 3

    Allocate resources optimally and equitably, while minimising opportunity costs (e.g. diversion of resources from more cost-effective interventions);

  4. 4

    Reduce COVID-19 case-fatality and morbidity through safe, dignified and effective COVID-19 health services including palliative care where appropriate.

Decision-making and resource allocation

We propose a structured approach, coordinated across humanitarian actors, local health authorities and communities, to take decisions on which package of COVID-19 health services is appropriate locally [15]. Factors for consideration are summarised below. Figure 1 outlines an approach for decision-making: in brief, we suggest that COVID-19 health services at facility level (3 and 4 in Fig. 1) should only be considered as a third priority, if resources are still available after securing essential health services (1 in Fig. 1) and enacting COVID-19 preventive measures within community and home-based COVID-19 case management (2 in Fig. 1).

Fig. 1.

Suggested decision-making flowchart to support decision-makers responding to the COVID-19 pandemic in humanitarian health settings

Community preferences

Decisions on which COVID-19 health services to offer should be accompanied by proactive, ongoing dialogue with legitimate community members representing a plurality of interests and perspectives [16, 17]. Humanitarian actors should communicate the rationale for resource allocation and changes to services; they should, however, also be prepared to adapt blueprints to the preferences of the local community (e.g. around burial, end-of-life care or home- versus facility-based care for severe cases, where oxygen is unavailable); or support appropriate community innovations (e.g. around home care). Community dialogue may also improve service design and utilisation (e.g. by identifying barriers to accessing care).

Rational allocation of resources

Mitigating direct versus indirect morbidity and mortality

The economic trade-offs of mitigating the direct and indirect consequences of COVID-19 are complex and only beginning to be quantified. While it may be rational to withdraw resources from some routine health services to scale up COVID-19 health services, emerging evidence suggests that the pandemic could cause severe disruptions to disease control programmes for tuberculosis, HIV and malaria, causing indirect mortality on a scale comparable to the epidemic itself [18], as noted during the West Africa Ebola epidemic (2013–2016) [19], as well to routine vaccination services [20]. Moreover, when considering a metric of disability-adjusted life years lost, the comparison between routine health services (which disproportionately benefit younger age groups) and COVID-19 care (benefiting older age groups) is likely to favour the former even more than crude mortality.

On balance, we believe therefore that preserving routine, essential health services is a more appropriate use of limited resources than scaling up COVID-19 health services to provide more intensive inpatient hospital care (Table 1) [21]. Modelling studies suggest the benefits of maintaining routine vaccination and tuberculosis services during the pandemic far outweigh the risks of nosocomial transmission of COVID-19 among people seeking such routine services in health centres [22, 23]. Preserving the functionality and accessibility of a locally-defined package of essential health services (e.g. integrated management of childhood illness, management of acute malnutrition, vaccination, family planning, antenatal care, management of obstetric and neonatal emergencies, management of non-communicable diseases, tuberculosis and HIV treatment, trauma surgery and vector control) should thus take first priority in the public health response to the pandemic. This includes preferentially directing scarce Personal Protective Equipment (PPE) supplies to these services, and not diverting core healthcare workers to COVID-19 health services or triage, or to public health and surveillance functions that can be fulfilled by non-clinical staff.

Prevention versus treatment

The opportunity costs of increasing COVID-19 health services should also be considered in terms of foregoing non-pharmaceutical interventions to reduce the epidemic’s impact, to the extent that the two sets of interventions may compete for the same financial, human and material resources. Relatively cheap preventive measures such as behaviour change promotion [8], water, hygiene and sanitation improvements, use of face masks, and shielding of elderly or high-risk persons could achieve considerable reductions in COVID-19 mortality [24], and reduce pressure on health services. Conversely, insufficient prevention would likely result in a demand for hospitalisation capacity far in excess of even optimistic scale-up assumptions [25].

Population- and patient-level prioritisation

When demand outstrips capacity, allocation of resources must be based on equity, effectiveness and cost-effectiveness considerations. At the population level, this means geographically locating care closest to those most vulnerable, e.g. communities with the least ability to adopt COVID-19 preventive measures and/or the highest prevalence of known COVID-19 risk factors (e.g. untreated non-communicable diseases [3]). Conversely, at the patient level, whilst considering community preferences, priority should be given to patients most likely to benefit from care, as per explicit, transparent clinical decision-making criteria based on prognostic indicators and vulnerability scoring.

In extreme scenarios where capacity is insufficient even for the highest-priority patient groups, decision support frameworks similar to those used for mass casualty incidents and disaster response may need to be temporarily applied [26] and should be re-evaluated frequently. All patients should receive compassionate care including symptomatic relief. Frameworks for these decisions should be discussed with the community at the early stages of the outbreak and, ideally, with other actors such as the Ministry of Health to ensure equity and transparency.

Risks and minimum requirements for inpatient care

In most settings, short of a prolonged lockdown, modelling projections suggest that baseline hospitalisation capacity may need to be increased by 10–1000 fold [27]. Designing COVID-19 health services accordingly requires information on:

  • Reasonable projections of peak expected caseload, by severity (non-severe cases are also important for planning, as they may greatly increase demand for outpatient care). Scenarios should be conservative, with the flexibility to be adjusted according to real-time observations;

  • Realistic capacity to scale up and sustain key inputs including hospital infrastructure (e.g. electricity supply, water, sanitation and hygiene), healthcare workers (reallocation and training), treatment supplies, and PPE [28]. The WHO has developed tools to support resource quantification [29]; in particular, high volumes of oxygen are difficult to ensure if only oxygen concentrators are available.

  • Health service resilience, meaning its capacity to adapt to meet the healthcare needs of the population which requires dependable and adaptable resources including supply chains, reliable funding for healthcare, and reserve healthcare worker capacity (loss of healthcare workers due COVID-19 infection or fear of acquiring the infection should be expected during the epidemic) [30, 31].

Among rate-limiting factors, healthcare workers merit special considerations. Advanced care for COVID-19 requires high ratios of appropriately qualified and trained clinicians to patients (this varies by setting and patient profile e.g. 1:1 or 1:2 for nurses in UK critical care settings [32]); when these ratios are diluted, risks of low-quality care and harm to patients and healthcare workers increase. At the community, triage or outpatient level, additional capacity could be sourced by mobilising networks of allied health professionals (e.g. HIV or TB community outreach), volunteers (e.g. Red Cross / Red Crescent) and professionals from other sectors (e.g. teachers). Psychological support for staff is imperative to address trauma from capacity limitations or high case-fatality, both of which may also increase the risks of attacks on healthcare workers.

It is important to consider that the risks of providing poor-quality care could be as great as the risks of not providing care at all, either scenario leading to stigmatisation of local healthcare workers, community resistance, deteriorating relations with beneficiaries, and morbidity and mortality from COVID-19 and other preventable deaths. The potential for harm to healthcare workers due to COVID-19 should be an overriding concern.

Planning COVID-19 treatment services

Table 1 summarises COVID-19 treatment service options that, given current evidence, are likely to provide some clinical benefit and/or avert harm to patients, caregivers and healthcare workers at each level of the health system. Further details on diagnosis, assessing severity, and management can be found in WHO guidance [3].

Considerations for service delivery

Location and level of care

Patients with mild COVID-19 symptoms and no risk factors may experience equivalent and clinical benefits from appropriate home care by family members. On balance, these benefits may outweigh risks posed by treatment outside the home; for example, the risk of nosocomial transmission, spending long periods away from the family, and diversion of resources away from other cost-effective interventions [5].

Experience from middle and high-income settings suggests many severe cases require respiratory support [33], while ventilated critical cases experience case-fatality ratios > 50% [34, 35], against substantial care costs. Outpatient and inpatient care in contexts that are unable to offer even oxygen support are unlikely to offer an appreciable clinical benefit for severe cases [36]: however, since it is inevitable that patients will present, it is essential to plan care pathways even in these contexts.

On balance, therefore, we suggest that high coverage of home care for COVID-19 should be prioritised first, before allocating resources to supportive respiratory care, expanding to intensive COVID-19 care for critical cases only if lower care levels have been saturated in terms of coverage and quality. Home care, however, should be accompanied by careful messaging for non-COVID-19 illness, so that patients, in particular children and pregnant women, still seek prompt care: as discussed above, establishing triage and safe COVID-19 health services in routine health facilities would preserve patient and provider confidence and is thus part and parcel of a COVID-19 home care approach.

Test-confirmed versus syndromic diagnosis

Testing for SARS-CoV-2 infection is generally preferable to syndromic management, if available. However, patients should receive timely and appropriate clinical care while awaiting test results (as available, see Table 1). If in short supply, tests should be preferentially reserved for healthcare workers [37] and patients in whom a SARS-CoV-2 test result would influence clinical management (i.e. by narrowing the differential diagnosis).

Where testing is not widely available (at the time of writing, we believe this applies to most humanitarian responses), syndromic management may be inevitable [38]. This approach will however be complicated by the overlap of signs and symptoms between COVID-19 and other common diseases, including acute respiratory infections (ARI) and malaria. The frequency of presenting syndromes that fit both COVID-19 and other illnesses as possible diagnoses will be greatest as the COVID-19 epidemic peaks, in specific age groups (e.g. children), geographic settings, or seasons with a high background incidence of ARI and other acute illnesses. It follows that syndromic case management of suspect COVID-19 cases will need to simultaneously combine:

  1. 1

    A standard case definition, based on the latest evidence available; and

  2. 2

    Presumptive management of COVID-19, assuming that the patient is indeed sick with COVID-19, as per Table 1; and

  3. 3

    Presumptive management of other possible diagnoses, where possible ruling out diagnoses through available diagnostics (e.g. rapid malaria tests), and offering care for other illnesses as per signs and symptoms. Syndromic case management should holistically manage patients according to their presentation, and not solely focus on COVID-19; an overly vertical approach would likely result in excess mortality due to untreated non-COVID-19 health problems.

In Table 1, concurrent management of non-COVID-19 syndromes is implied as a default option. Such case management should follow local pre-pandemic service specifications, with adaptations to reduce nosocomial transmission of SARS-CoV-2 (see below).

Isolation without treatment

Simple isolation of cases in hospitalisation wards or other structures, if no treatment is being offered, is likely to have only a marginal effect on reducing transmission (due to the large proportions of asymptomatic cases [39]), could rapidly exceed capacity of available structures, would divert limited resources from more effective interventions, may deter people from seeking healthcare, and could put individuals at risk in conflict settings. Self-isolation at home is likely to be more impactful and acceptable [5]; as such we do not consider isolation without treatment further in this paper as a valid intervention.

Experimental therapy

The use of experimental therapy should be discouraged except under clinical trial or monitored emergency use conditions, as these may be ineffective or even harmful, and can divert resources away from cost-effective interventions such as inpatient nutritional support or early rehabilitation [3].

Palliative care

Palliative care may be delivered in the home or hospital depending on bed capacity, cultural appropriateness, patient preference and availability of community health services. Patients must receive compassionate, dignified end-of-life care [3, 7]; high-intensity resources and equipment should be reserved for patients more likely to benefit clinically. Visitation by selected low-risk relatives could be facilitated where possible, to not only support psychosocial wellbeing but also potentially to provide care; however these must be carefully balanced against the risk of nosocomial spread and onward spread in the community.

Preventing nosocomial transmission

Table 2 lists measures to reduce nosocomial transmission of SARS-CoV-2 in healthcare settings. In addition to preventing infection, these measures are critical to preserve caregiver and patient confidence in health services. Figure 2 suggests a possible generic set-up for a routine health facility to triage, separate and manage suspected or test-confirmed COVID-19 and other patients.

Table 2 Measures to prevent SARS-CoV-2 nosocomial transmission within healthcare settings
Fig. 2.

Possible configuration of patient pathways and cohorting within a routine primary- or secondary-level facility during a period of high SARS-CoV-2 transmission and in a setting with high background incidence of other diseases with similar symptoms

Risk assessment of healthcare workers

In addition to training and strict infection prevention and control (IPC), morbidity and mortality among healthcare workers is likely to be reduced if staff at high risk of severe outcomes (e.g. those with co-morbidities) are preferentially allocated to routine non-COVID-19 care; those who live with high-risk family members should also either avoid direct COVID-19 care or be supported to live separately from their household.

Cohorting COVID-19 patients

Separating patients with COVID-19 from other patients will reduce nosocomial SARS-CoV-2 transmission, but the effectiveness of cohorting depends on diagnostic accuracy, itself a function of prevalence of true COVID-19 cases among presenting patients. Table 3 summarises qualitatively the expected positive predictive value (PPV) of COVID-19 diagnosis under alternative scenarios. If testing is available, directing COVID-19 test-confirmed patients to dedicated wards within hospitals, or to separate treatment facilities, will generally achieve clear separation from other patients, as indicated by a high positive predictive value of diagnosis.

Table 3 Expected variation in positive predictive value (i.e. probability that a case meeting the diagnostic criteria is truly ill with COVID-19) by COVID-19 incidence

By contrast, depending on the combination of COVID-19 incidence and other diseases with overlapping signs and symptoms, grouping together syndromically diagnosed COVID-19 patients is likely to expose vulnerable non-COVID-19 patients and their caregivers to nosocomial harm. To mitigate this risk, we suggest cohorting by likelihood of COVID-19 diagnosis and by risk profile [3], for example due to age or pregnancy status. Syndromically diagnosed patients should be cohorted by age (children should be cohorted separately) and pregnancy status (particularly those in the third trimester), whether in dedicated facilities or not, with restricted movement between cohorts [41]; patients known to have highly infectious co-morbidities, e.g. tuberculosis, should be treated separately.

Early triage and separation of patients with suspect COVID-19 symptoms from others remains important at both outpatient and inpatient level to reduce nosocomial transmission, even under syndromic diagnosis. However, this benefit could be negated if the COVID-19 patient pathway results in crowding and increased physical contact. In addition, syndromic diagnosis will miss asymptomatic but infectious COVID-19 patients who are attending for another reason. This highlights the importance of maintaining very stringent IPC within all healthcare settings, including for example universal usage of masks especially where it is not possible to maintain distancing between people [40].

Service monitoring and review

Resource allocation and service design should be constantly re-evaluated in light of service utilisation and outcomes, patient and community feedback and the evolution of the epidemic itself. This requires real-time information on transmission in the community, health service performance (Table 4 suggests key indicators), and proactively elicited beneficiary feedback (e.g. through focus group discussions). Generally, patient outcome monitoring will be more difficult to interpret where testing is insufficient.

Table 4 Suggested key performance indicators for COVID-19 hospitalisation services. A weekly frequency of data collection and review is recommended

If the quality and safety of care are compromised, e.g. by high caseload pressure, inpatient COVID-19 services should be stepped down to ensure there are adequate resources for IPC and home / community care (see Table 1), by cutting back on intensive care first. Clinical teams should be supported to prioritise limited inpatient resources for cases with the greatest chances of recovery.


Managing COVID-19 epidemics in fragile states and crisis-affected populations presents an unprecedented challenge for humanitarian actors, with huge competing population needs and limited resources. The most marginalised and vulnerable populations are likely to be the most affected. We have outlined some considerations for planning COVID-19 treatment services with the aim of holistically meeting population health priorities, supporting safe syndromic management strategies, and rationally and equitably allocating resources to prevent avoidable deaths, protect routine health services and ensure that services are appropriate and acceptable to the local population. The COVID-19 challenge is unprecedented and rapidly evolving. Resource allocation and service design must accordingly be reviewed continuously, with immediate adaptations if warranted and transparent dissemination of outcomes and experiences.

Availability of data and materials

Not applicable.



Acute respiratory infections


Coronavirus disease 2019


Community Health Worker


Infection prevention and control


Personal Protective Equipment


Positive Predictive Value


Severe Acute Respiratory Syndrome Coronavirus 2


World Health Organization


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CF was supported by the Department for International Development/ Wellcome Epidemic Preparedness - Coronavirus research programme (ref. 221303/Z/20/Z). SG, RR, NA and FC were supported by UK Research and Innovation as part of the Global Challenges Research Fund, grant number ES/P010873/1. SI is supported by a Wellcome Trust Clinical Research Training Fellowship (re. 215654/Z/19/Z).

None of the above funding bodies had any role in the design of the study and collection, analysis, and interpretation of data and in writing the manuscript.

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SG, NA and FC wrote the manuscript. All other authors critically edited the manuscript. All authors approved of the final version for publication.

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The views and opinions expressed in this paper do not constitute formal guidance, and do not necessarily represent the views and opinions of the London School of Hygiene and Tropical Medicine, Médecins Sans Frontières or Save the Children. The authors are writing in their personal capacity.

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Correspondence to Sylvia Garry.

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Garry, S., Abdelmagid, N., Baxter, L. et al. Considerations for planning COVID-19 treatment services in humanitarian responses. Confl Health 14, 80 (2020).

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  • COVID-19
  • SARS-CoV-2
  • Coronavirus
  • Africa
  • Low-income
  • Humanitarian
  • Crisis
  • Fragile
  • COVID-19 treatment service delivery
  • Treatment