Table 2 Perceptions of health workers in Idleb on selected service delivery features (N = 59)
From: Evolution and lessons from an integrated service delivery network in North West Syria
Variables | Inside the network (n = 26) | Outside the network (n = 33) | Total (N = 59) | p-value |
|---|---|---|---|---|
Planning and scheduling of consultations for non-acute conditions is done in a timely and effective manner (n, %) | 0.543* | |||
Strongly disagree | 0 (0.0) | 1 (3.0) | 1 (1.7) | |
Disagree | 1 (3.8) | 0 (0.0) | 1 (1.7) | |
Neither disagree nor agree | 1 (3.8) | 1 (3.0) | 2 (3.4) | |
Agree | 17 (65.4) | 26 (78.8) | 43 (72.9) | |
Strongly agree | 7 (26.9) | 5 (15.2) | 12 (20.3) | |
The facility responds effectively to urgent or acute cases and has triage processes in place (n, %) | 0.767* | |||
Strongly disagree | 0 (0.0) | 0 (0.0) | 0 (0.0) | |
Disagree | 1 (3.8) | 0 (0.0) | 1 (1.7) | |
Neither disagree nor agree | 0 (0.0) | 0 (0.0) | 0 (0.0) | |
Agree | 16 (61.5) | 21 (63.6) | 37 (62.7) | |
Strongly agree | 9 (34.6) | 12 (36.4) | 21 (35.6) | |
The facility is able to provide comprehensive services (n, %) | 0.037* | |||
Strongly disagree | 0 (0.0) | 0 (0.0) | 0 (0.0) | |
Disagree | 0 (0.0) | 1 (3.0) | 1 (1.7) | |
Neither disagree nor agree | 2 (7.7) | 9 (27.3) | 11 (18.6) | |
Agree | 18 (69.2) | 21 (63.6) | 39 (66.1) | |
Strongly agree | 6 (23.1) | 2 (6.1) | 8 (13.6) | |
Current medical record system (n, %) | 0.441 | |||
Medical records in paper format only | 1 (3.8) | 0 (0.0) | 1 (1.7) | |
Medical records both in paper and electronic format | 25 (96.2) | 33 (100) | 58 (98.3) | |
Medical records in electronic format only | 0 (0.0) | 0 (0.0) | 0 (0.0) | |
Current referral system (n, %) | 0.108 | |||
No referral system present | 0 (0.0) | 0 (0.0) | 0 (0.0) | |
Referrals only available for diagnostic or laboratory services | 2 (7.7) | 4 (12.1) | 6 (10.2) | |
Referral to higher levels for specialist consultation usually available | 12 (46.2) | 7 (21.2) | 19 (32.2) | |
Referral to higher levels for specialist consultation and follow-up from that specialist consultation back to the health facility (counter-referral) | 11 (42.3) | 22 (66.7) | 33 (55.9) | |