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Table 1 Conceptual framework quality of care.

From: An assessment of the quality of care provided at primary health care centres in camps for internally displaced persons in Iraq in 2018

Technical competence Staff are competent to provide services for general and reproductive health conditions
Client care The center provides information about services, health, and follow up care to ensure understanding compliance, confidentiality, and satisfaction
Management The center plans, staffs, organizes and implements health delivery services to ensure efficiency and effectiveness for clients, community, and staff members
Environment and safety The center provides a client friendly, accessible and safe environment
Satisfaction The center meets staff and client expectations and needs by providing well planned, appropriate, safe, and effective services
  1. Source: Quality improvement handbook for primary health care, 2004