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Table 1 Conceptual framework quality of care.

From: An assessment of the quality of care provided at primary health care centres in camps for internally displaced persons in Iraq in 2018

Technical competence

Staff are competent to provide services for general and reproductive health conditions

Client care

The center provides information about services, health, and follow up care to ensure understanding compliance, confidentiality, and satisfaction

Management

The center plans, staffs, organizes and implements health delivery services to ensure efficiency and effectiveness for clients, community, and staff members

Environment and safety

The center provides a client friendly, accessible and safe environment

Satisfaction

The center meets staff and client expectations and needs by providing well planned, appropriate, safe, and effective services

  1. Source: Quality improvement handbook for primary health care, 2004