Table 4 Health-related information needs

Healthcare Access

Location of specific services

The role of the settlement case worker in facilitating access to healthcare

Information about available emotional and mental health services and supports for themselves, husbands, and children

Information about and access to naturopathic and alternative medicines

Access to healthcare services for acute health problems

Access to healthcare services for chronic health problems, including chronic pain management

Healthcare Coverage

Coverage of healthcare costs after the first year

Healthcare resources available to government-assisted and privately sponsored refugees

Services covered by Ontario Health Insurance Plan (OHIP)

Services, drugs, and specialists’ services covered by various private insurance plans

Information and help to understand health services offered by different service providers and settlement agencies

Information about newcomers’ options following the first year of government support

Health-related Information

Coping with stress and remaining calm and relaxed

Managing chronic conditions

Pregnancy-related care and childbirth

Accessing documents and information in Arabic