Table 1 Best Practices and Common Mistakes in Digital Healthcare Implementation

Poor or limited user involvement & engagement

User-centered design, user co-design, participatory design methodologies

Unclear goals, expectations & scope creep

Develop & use a clear requirements & expectations matrix

Poor sponsor participation & active leadership

Document specific sponsor role requirements & the corresponding relationships to other roles

Poor technology selection

Use an established technology selection framework

Lack of necessary technology skill sets

Understand the necessary roles & recruit, train or contract

Poor project management & lack of formal methodology

Understand & select from 6 most common technology delivery methodologies