Table 4 Kosovo PHC policy on staff well-being

Overall Long Term Goal: The Kosovo Primary Health Care (PHC) has developed a written and active policy in order to prevent or mitigate the effects of staff stress and promote overall well-being

Long term indicators of success:

 1. In the two year Action Plan , the Kosovo PHC has integrated well-being of its staff

 2. The PHC politics for staff well-being should include plans for response to routine sources of stress as well as response to unexpected stress situations of all staff within PHC services

 3. The PHC considers that the needs for staff support should be of various types, based on gender (male/female), type of profession (medical/nonmedical), profession (professional/non-professional)

 4. The PHC promotes culture of stress awareness and well-being and its readiness to support staff concerns regarding their well-being

  a. The PHC politics on staff well-being are continuously evaluated and updated

   The outcome of the evaluation should contribute on the staff well-being

  b. Politics and practices are presented after being reviewed for their impact on the staff welfare

  c. Politics of PHC contain appropriate mechanisms for the purpose of undertaking adequate actions to reduce the risk of stress at work

 5. The PHC secures trainings for all staff regarding possible consequences of the work stress having priority for newly hired staff

 6. The PHC encourages staff to take personal responsibility for their own and colleagues well-being

 7. The PHC encourages staff to seek support when necessary