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Table 6 Distribution of mean (SD) of complaint and functional ratings for each project*

From: Counselling in humanitarian settings: a retrospective analysis of 18 individual-focused non-specialised counselling programmes

Project

Complaint rating

Functional rating

 

First visit

Last visit

Difference

First visit

Last visit

Difference

CAR: Boguila

2.7 (1.9)

7.9 (2.2)

5.2 (2.5)

4.4 (2.7)

8.2 (2.2)

3.9 (2.8)

Columbia:

 

Norte de Santander

3.5 (1.7)

7.0 (1.6)

3.5 (1.9)

5.0 (2.4)

7.4 (1.9)

2.4 (1.8)

Sucre Bolivar

3.2 (2.4)

7.3 (2.6)

4.0 (2.6)

3.3 (2.5)

7.3 (2.6)

4.0 (2.7)

Uraba

2.7 (1.4)

7.4 (2.3)

4.7 (2.6)

3.4 (1.7)

7.0 (2.3)

3.6 (2.9)

DRC:

 

Dubie

2.0 (0.9)

6.2 (2.5)

4.2 (2.6)

3.1 (1.7)

6.6 (2.4)

3.5 (2.5)

Kitchanga

2.2 (1.0)

8.8 (1.4)

6.6 (1.7)

3.5 (1.4)

9.1 (1.3)

5.6 (1.7)

Mweso

1.4 (0.7)

5.9 (2.1)

4.5 (2.1)

1.7 (1.0)

6.1 (2.0)

4.4 (2.1)

Shamwana

1.9 (0.6)

7.3 (1.6)

5.4 (1.7)

3.1 (1.1)

7.6 (1.6)

4.6 (1.8)

India:

 

Kupwara

3.6 (1.2)

6.2 (1.8)

2.7 (1.5)

3.7 (1.2)

6.6 (1.6)

2.8 (1.6)

Srinagar

2.0 (0.8)

6.3 (2.3)

4.3 (2.2)

2.4 (0.9)

6.8 (2.1)

4.4 (2.1)

Manipur

2.6 (1.7)

5.8 (2.4)

3.2 (2.5)

3.2 (2.1)

6.2 (2.4)

3.0 (2.4)

Iraq: Baghdad

2.7 (1.1)

7.3 (1.6)

4.6 (2.0)

2.8 (1.0)

7.4 (1.7)

4.6 (1.9)

Pakistan:

 

Chaman

4.4 (1.5)

7.6 (2.5)

3.2 (2.2)

4.6 (1.4)

7.6 (2.4)

3.0 (2.3)

Quetta

2.7 (1.3)

8.1 (2.3)

5.3 (2.4)

4.3 (1.7)

8.5 (2.0)

4.2 (2.3)

Papua New Guinea:

 

Lae

3.4 (1.8)

6.0 (2.4)

2.6 (2.6)

4.3 (2.2)

6.5 (2.4)

2.2 (2.6)

Tari

3.2 (1.3)

6.4 (2.3)

3.2 (2.2)

4.0 (1.8)

6.7 (2.1)

2.7 (2.3)

Russia:

 

Chechnya

2.4 (0.7)

7.9 (1.1)

5.5 (1.2)

2.7 (0.9)

8.2 (1.0)

5.5 (1.2)

Ingushetia

2.2 (1.1)

7.4 (1.3)

5.2 (1.5)

3.1 (1.5)

7.8 (1.4)

4.7 (1.4)

Overall

2.6 (1.4)

7.3 (2.1)

4.7 (2.4)

3.4 (1.7)

7.6 (2.1)

4.2 (2.3)

  1. *Scale is 1–10, with 1 the worst/most severe. CAR Central African Republic, DRC Democratic Republic of Congo.