Table 3 Comparison of health service evaluation indicator scores generated from facilities assessed by both standard and locally-based survey methods

Based on patient-provider observation:

  Patient record

0.48 (0.21)

0.75 (0.25)

−0.08

0.007

  Patient history & physical exam

0.69 (0.13)

0.71 (0.29)

0.18

0.81

  Patient counseling

0.13 (0.12)

0.50 (0.22)

−0.13

<0.001

  Appropriate exam duration

0 (0)

0.26 (0.44)

Unable to calculate

0.01

Based on patient exit interview:

  Patient satisfaction

0.75 (0.20)

0.76 (0.30)

−0.12

0.90

  Patient perceptions of quality

0.73 (0.10)

0.67 (0.22)

−0.25

0.32

Based on health worker interview:

  Health worker satisfaction

0.63 (0.11)

0.70 (0.084)

0.46

0.02

  Salary payment current

0.40 (0.50)

0.27 (0.45)

0.50

0.37

  Provider knowledge: vaccination

0.72 (0.34)

0.83 (0.27)

−0.39

0.29

  Provider knowledge: integrated management of childhood illness

0.52 (0.28)

0.51 (0.22)

0.41

0.92

  Provider knowledge: reproductive health

0.63 (0.22)

0.56 (0.22)

0.31

0.70

Based on facility record audit:

  Drug availability

0.76 (0.25)

0.93 (0.19)

0.32

0.07

  Family planning availability

0.82 (0.24)

0.84 (0.17)

−0.27

0.86

  Health management information systems use

0.70 (0.41)

0.70 (0.32)

−0.06

1.00

  Clinical guidelines

0.76 (0.28)

0.73 (0.24)

0.71

0.55

  General infrastructure

0.79 (0.19)

0.70 (0.26)

0.55

0.23

  Proper sharps disposal

1.0 (0)

0.82 (0.41)

Unable to calculate

0.18

  Outpatient service utilization

0.88 (0.35)

0.88 (0.35)

1.0

Unable to calculate

  Facilities providing antenatal care

0.73 (0.47)

0.73 (0.47)

0.54

1.00

  Delivery care according to national guidelines

0.73 (0.47)

0.82 (0.41)

0.24

0.60

  Females as proportion of new outpatients

0.57 (0.51)

0.58 (0.78)

0.68

0.64

  Service utilization

2988 (1480)

3019 (1960)

0.58

0.95

  Tuberculosis register

0.36 (0.51)

0.55 (0.52)

0.31

0.35